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Shipping & Returns

Effective October 27, 2026

How production works

We don't pull dead stock off a warehouse shelf. Outlaw Boards runs on batch production: once a drop's allocation is met and the run closes, the final order count is locked and sent straight to our manufacturer to be pressed.

When it ships

Expect fulfillment to take 2–5 weeks from the day the drop officially locks. You'll get tracking the second your order leaves our hands.

Where we ship and what it costs

We ship anywhere in North America: the United States, Canada, and Mexico. Shipping is included in the bundle price. Every order goes out with a tracked carrier.

Orders shipping to Canada or Mexico may owe import duties or taxes on delivery. Those are set by your country, not by us, and are paid by the buyer.

Double-check your shipping address at checkout. We can't redirect a package once it's out the door. If it comes back to us because of a wrong address, reshipping is on you.

Returns

Every piece of hardware and apparel is made to fill your exact order in that specific drop. Because of this, all sales are final once the drop closes. We don't do standard returns or size exchanges, so check your sizing before you buy.

Defective or damaged

If something arrives physically defective, or gets damaged by the carrier in transit, email support@outlawartgroup.com within 7 days of delivery. Include your order number and photos of the damage and the box. We'll make it right with a replacement or a refund.

Lost packages

If tracking stalls or shows delivered but nothing showed up, email us. We'll open a claim with the carrier and stay on it with you.

Questions

Check the FAQ, or email support@outlawartgroup.com.